Refund & Cancellation Policy
Last updated: 11 November 2026
This policy applies to memgit Pro subscriptions and the memgit cloud service (app.memgit.dev) they unlock, operated by Hari Hara Sankar K A (sole proprietor, India). Purchases are sold through Polar as merchant of record.
Try before you pay
Every new memgit cloud account starts with a 14-day free trial with full functionality, so you can evaluate the sync service before paying anything. The memgit CLI, local store and MCP server are free and open source forever, with or without a subscription.
Cancelling
memgit Pro is a recurring subscription ($12/month or $99/year). You can cancel at any time from the Polar customer portal linked in your purchase receipt — there is no cancellation fee and no notice period. Access continues until the end of the period you have already paid for, then stops. Cancelling part-way through a period does not by itself earn a refund for the unused remainder; the cases below do.
Your local memories are never touched. When a subscription ends, the memories on your machines stay readable and exportable. Pushes to the cloud stop at once, pulls keep working for three days so you can bring your copy onto any machine, and after that the server refuses sync for the account until you renew.
When we refund
We issue a full refund if:
- you were charged in error — for example, a duplicate charge, or a payment that did not activate your plan; or
- the service was materially unavailable during your paid period.
Email codeforyou4161@gmail.com within 7 days of the charge, including your Polar order ID (or the email address used at checkout) and a short description of the problem.
How refunds are processed
Approved refunds are made to the original payment method through Polar, our merchant of record, typically within 5–10 business days of approval. Timing after that depends on your bank or card issuer.
Consumer queries (India)
Customers in India can raise any consumer grievance at the same address: codeforyou4161@gmail.com. We respond within 2 business days — see the contact page.